If your credit card information was accessed in this event, you will be contacted directly.
If you have been contacted directly, we recommend you contact your bank or credit card company to seek their advice.
If you believe you have been a victim of financial fraud, as always, you should contact your bank or your credit card company.
Although no-one’s travel or loyalty profile was accessed in full and no passwords were compromised, as best practice, we recommend that you consider:
- Changing your passwords regularly
- Checking for any suspicious activity
- Being vigilant against phishing or other attempted scams
Where possible, we are offering ID monitoring services to affected passengers. This service monitors if your personal data may be available on public websites, chat rooms, blogs, and non-public places on the internet where data can be compromised such as dark web sites.
If you are an affected member of the Marco Polo Club, Asia Miles or a Registered User, we contacted you individually between 25 October and early November 2018 with relevant information.