Our home in Hong Kong
Departure from Hong Kong
We recommend arriving at the airport two hours in advance of your flight to give you sufficient time to check in, go through security, and get to your gate. We offer a few convenient ways for you to check in.
In-town check-in
If you’re taking the Airport Express (AEL) to Hong Kong International Airport, you can take advantage of our in-town check-in facilities at either Hong Kong or Kowloon Airport Express/MTR stations.
Check in and collect your boarding pass as early as one day in advance (any time the counter is open on the day previous to your flight) and up to 90 minutes before your scheduled flight departure time.
Counter service hours:
Daily, from 5.30 a.m. to 00.30 a.m.
The maximum size of a check-in bag that can be accepted at Hong Kong or Kowloon MTR stations is 145 x 100 x 85 cm.
Also note, the following services are available at in-town check-in stations:
- Wheelchair service
- Registration/check-in for unaccompanied minors (UM). Note: escorts for unaccompanied minors are only available at the airport.
For more information visit the MTR website, Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific or call our reservations office.
Hong Kong MTR
Harbour View Street
Central, Hong Kong
Kowloon MTR
Nga Cheung Road
Jordan, Kowloon
- To check in for codeshare flights at In-Town Check-In, passengers should proceed to the operating carrier’s counters for assistance.
- To comply with the requirements from the US Transportation Security Administration (TSA), we cannot issue a boarding pass to a passenger departing for US destination more than 24 hours prior to scheduled flight departure time.
Hong Kong Boundary Crossing Facilities
Two check-in counters are available for Cathay Pacific and Cathay Dragon flights. You can check-in from one day in advance of their flight, with the exception of flights to US destinations where boarding passes cannot be issued more than 24 hours prior to the scheduled departure time.
Opening hours:
7.00 a.m. to 22.30 p.m.
Minimum connection time:
- Check-in (without checked baggage): 90 minutes prior to flight departure
- Check-in (with checked baggage): 150 minutes prior to flight departure
- Customers are recommended to be at the airport at least 45 minutes prior to their scheduled time of departure to clear Immigration and Security formalities.
Checked baggage restrictions:
The maximum checked baggage size that can be accepted is 175 x 80 x 155 cm
Online check-in
Save time by checking in for your Cathay Pacific or Cathay Dragon flight using one of the following channels:
On your mobile
Via the Cathay Pacific app
At the airport
Cathay Pacific and Cathay Dragon check-in counters are located on Level 7 at Terminal 1, which is easily accessible for those arriving at the airport by train or taxi. We offer several self-check-in kiosks, as well.
Cathay Pacific and Cathay Dragon check-in counters are located in areas B, C and D of the check-in hall.
(Check-in counters close 40 minutes prior to scheduled flight departure time.)
Our First Class passengers can experience Cathay Pacific’s award-winning First Class services at the Hong Kong International Airport, where a total of ten dedicated check-in podiums can be accessed.
Each podium is serviced, and provides you with a personal check-in screen that displays your estimated departure and arrival times; boarding gate information; the weather at your next destination; and other important flight details, including your Marco Polo Club points and Asia Miles balance.
First Class: Aisle B
Cathay Pacific's Business Class passengers now have their own special check-in area which can be found on Aisle B.
Premium Economy Class: Aisle C
We've introduced the single queue concept so that you can enjoy quicker, hassle-free check-in service.
Economy Class: Aisle C and D
Note:
In compliance with the requirements from Hong Kong Civil Aviation, Cathay Pacific and Cathay Dragon will implement a full reconciliation of passenger travel document check at the boarding gate of Hong Kong International Airport, by comparing the name on the passenger's boarding pass with the name in the travel document, and by comparing the photograph in the document with the passenger.
Self-service bag drop
Save time at the Hong Kong airport when you use our designated bag drop machines, located at aisle C for Cathay Pacific passengers, and aisle H for Cathay Dragon passengers.
Shenzhen International Airport
You can check in and have your boarding pass issued at Shenzhen International Airport (SZIA) for flights departing from Hong Kong, before taking cross-boundary land transport to Hong Kong International Airport.
Upon arrival at the airport in Hong Kong, if you have baggage to check in, you can go to the Self Check-In Bag Drop Counter. Without check-in baggage, you can proceed straight through to Immigration, speeding up the process of getting to your flight.
Passengers departing from Shenzhen will need to arrive at SZIA at least 180 minutes before the scheduled departure time of their flight at Hong Kong International Airport.
