Customer support and self-service
Find a range of popular customer self-service options as well as helpful contact information.
Self-service support options
Global Contact Centres
Taiwan China
Flight enquiries: 02-8793-338802-8793-3388
English: Mon-Fri 08:30 - 18:30
Sat, Sun & Public Holiday: Closed
Mandarin: 24 hours a day, 7 days a week
Hotel and Package #: 02-2768-052002-2768-0520
Mon-Fri 09:00 - 12:30 & 13:30 - 18:00
Sat, Sun & Public Holiday: Closed
# Hotel and Package Enquiries will be handled by Travel Connect Limited
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Marco Polo Club
Taiwan China toll-free
Green/ Silver/ Gold/ Diamond:
00801 85 6618 (Mandarin service)
Mon-Sat (including Public Holiday)
08:00 - 23:00
Applicable to fixed-line phones, payphones and mobile phones except mobile carrier KG Telecom.
Worldwide toll-free
Green/ Silver/ Gold: +800 2747-5500
Diamond: +800 2747-3888
24 hours a day, 7 days a week
Asia Miles
Hong Kong SAR
+852 2747-3838
800 938038 (Mandarin service)
24 hours a day, 7 days a week
