Promising you better value
With our Price Promise, you can purchase our airfares with confidence. After completing a booking on our website, if you find an identical fare at a lower price on any Thai travel agency website (in Thai Baht), simply lodge a price match claim with us by midnight (Indochina Time) on the day of your purchase, and you'll get the fare difference refunded.
What does our "Price Promise" cover?
- Bookings made on www.cathaypacific.com/th that depart from Thailand (Bangkok, Chiang Mai, Phuket)
- Bookings paid and ticketed in full in Thai Baht with a difference of minimum THB200 and maximum THB1,000 compared to other online travel website
- An itinerary only with flights operated by Cathay Pacific Airways and Cathay Dragon that originate in Thailand (Bangkok, Chiang Mai, Phuket)
- Sold by a Thai online travel agent, registered legally in Thailand
- Quoted in Thai Baht (without using a currency converter) and the ticket is issued directly from the travel agency
Fare comparison checklist (the following must be identical):
- Cathay Pacific flight numbers
- Number and type of travellers (including the number of adults and children)
- Travel dates
- Cabin class and booking sub-class
- Rebooking, fare and cancellation conditions
- Travel itinerary and routes
- Payment method
How to make a claim for refund
- Take an unedited, full screenshot of the fare with the price difference.
- It should include the website address, company logo, full itinerary with flight numbers, total costs of the booking fees and charges as well as a timestamp (with date and time clearly visible.)
- Complete the claim form
- Submit the form and email the screenshot to firstname.lastname@example.org by midnight of the same calendar day you purchased your ticket
- Present refund confirmation email, passport, or national ID card at Cathay Pacific Ticketing office, 11/F Ploenchit Tower within 15 calendar days (from the day you received refund confirmation email) and receive a refund in the price difference.
- The "Price Promise" only applies to the total airfare with Cathay Pacific and does not apply to hotel, car hire, travel insurance, or other non-flight products purchased from Cathay Pacific.
- The comparison of all fees including card fees equivalent to those used to make the booking is also covered under our promise.
- A match in airfares will not be accepted in the following circumstances:
- Lack of evidence (such as screenshot of fare differences) hence the claim cannot be verified
- Fare quotes from comparison sites
- Instances where the fares are lower due to an error made by the retailer/third party
- Fares purchased as part of package holidays
- Fares on a website that is not targeted to consumers located in Thailand and is not operated by a company registered legally in Thailand
- Cancelled or refunded bookings made on our website
- Airfares sold via unauthorised channels or resellers
- Airfares for specific group that are not publicly available such as travel industry, corporate, negotiated or other private fares including any that require an access code or login
- Airfares discounted by use of promotional codes, coupons, credits, loyalty, redemption or other non-cash methods
- Airfares discounted by use of promotional campaign by online travel agent or other third party partners such as credit card cash back or promotional campaign for specific partners
- Resubmitted claims or multiple claims for one booking
- Airfares that include codeshare flights or flights operated by other airlines
- The Cathay Pacific Price Promise is subject to the standard booking Terms and Conditions for flights booked online at www.cathaypacific.com/th
- The Price Promise can be withdrawn or altered at any time without prior notice. Claims are subject to review by Cathay Pacific and the company reserves the right to the final decision.
- To receive a refund please present email refund confirmation, your passport or national ID card at our ticketing office within 15 calendar days (from the day you received refund confirmation email). Should you wish to have other person to collect the refund, please kindly bring authorization letter together with a copy of passport.