Customer support and self-service
Find a range of popular customer self-service options as well as helpful contact information.
Self-service support options
Global Contact Centres
New Zealand
Flight bookings and enquiries:
0800 441 289
0800 441 289
24 hours, 7 days a week
Hotels and Packages:
0800 441 289
0800 441 289
Mon-Sun 08:45 – 17:15
Additional local numbers
- Flight Arrival/Departure information: 0800 247 767
- Asia Miles members: 0800 449 044
- Marco Polo Green, Silver, Gold members: 0800 453 253
- Marco Polo Diamond members: 0800 453 252
Other countries / regions
Select Countries / Regions
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Marco Polo Club
Hong Kong SAR
Green/ Silver/ Gold: 2747-5500
24 hours a day, 7 days a week
Green/ Silver/ Gold (Mandarin): 800 938088
08:00 - 23:00, Monday to Saturday, including public holidays
Diamond: 2747-3888
24 hours a day, 7 days a week
Worldwide toll-free
Green/ Silver/ Gold: +800 2747-5500
Diamond: +800 2747-3888
24 hours a day, 7 days a week
Asia Miles
Hong Kong SAR
2747-3838
800 938038 (Mandarin service)
24 hours a day, 7 days a week
