Customer support and self-service
Find a range of popular customer self-service options as well as helpful contact information.
Self-service support options
Global Contact Centres
Korea
Flight Enquiries: 1644-80031644-8003
English: 24 hours a day, 7 days a week
Korean: Mon-Fri 09:00 - 17:30, Sat, Sun & Public Holiday: Closed
Hotel and Package Enquiries: 1644-80031644-8003
Mon-Fri 09:00 - 17:30
Sat, Sun & Public Holiday: Closed
From overseas: +82 2 3483-5395+82 2 3483-5395
Other countries / regions
Select Countries / Regions
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Marco Polo Club
Hong Kong SAR
Green/ Silver/ Gold: 2747-5500
24 hours a day, 7 days a week
Green/ Silver/ Gold (Mandarin): 800 938088
08:00 - 23:00, Monday to Saturday, including public holidays
Diamond: 2747-3888
24 hours a day, 7 days a week
Worldwide toll-free
Green/ Silver/ Gold: +800 2747-5500
Diamond: +800 2747-3888
24 hours a day, 7 days a week
Asia Miles
Hong Kong SAR
2747-3838
800 938038 (Mandarin service)
24 hours a day, 7 days a week
