Disability and mobility assistance
Travelling with a disability
Cathay Pacific and Cathay Dragon offer a wide variety of special assistance, and our ground and cabin crews are trained to help our passengers with disabilities. Please contact our reservations office as far in advance of your flight as possible, to help us provide you with the services you require, for a comfortable and safe journey.
On board our aircraft, passengers with disabilities can be provided with assistance in moving to and from seats, preparation for eating, and using the inflight wheelchair to get around the aircraft and to the lavatory. For safety reasons, our staff will not be able to help with personal care efforts – including help with eating and drinking, administering medication, and assistance inside the lavatory. For these needs, we recommend that you travel with a personal care attendant.
Kindly be aware that unpredictable circumstances such as weather or mechanical problems may call for a last-minute aircraft switch, which may affect the assistance we can offer; however, we will do our best to provide a comfortable service in such a situation.
Should you require to contact us for the redressal of passenger grievances, you may do so via the contact channels provided below:
Nodal Officer: Sushma Sherigar (Customer Relations Officer)
Tel: +91 22 66572235
Email ID: email@example.com
Nodal Officer: Danielle Lazrado (Customer Relations Officer)
Tel: +91 22 66572234
Email ID: firstname.lastname@example.org
Appellate Authority: Abhijit Abhyankar (Customer Relations Manager)
Email ID: email@example.com
Details about how visually impaired passengers can enjoy a more comfortable travel experience
Mobility assistanceInformation about travelling with your wheelchair, including stowage and batteries
Seating and accessibilityWe will always try to allocate you a seat that is suitable for your needs
Passengers with learning disabilitiesHow we can help passengers with cognitive or developmental impairment
Safety assistantsIf you or a relative require an escort to help you travel on a Cathay Pacific or Cathay Dragon flight, just let us know
Guide/Assistance DogsAt Cathay Pacific and Cathay Dragon, we’re happy to welcome guide/assistance dogs on board our aircraft.
Hearing or speech impaired passengersFind out more about travelling with hearing aids and other devices, as well as advice for passengers with speech impediments
Complaints and regulatory referenceFederal regulations and complaints regarding discriminatory treatment