Legal and privacy
Registered account Terms and Conditions (“Terms and Conditions”)
By registering and creating a Registered account, you may access various travel related services (“Service”) that are offered by Cathay Pacific Airways Limited (“Cathay Pacific”) and Hong Kong Dragon Airlines Limited (“Cathay Dragon”) (together “our”, “us” or “we”), such as booking, check-in and seat reservation services. By becoming a Registered account holder, completing the online registration process or using our Service, you are agreeing to these Terms and Conditions. If you do not agree, do not register and do not use our Service.
You are responsible for ensuring the security of the personal information held on your computer, mobile or other device.
Registration is open to individuals aged 18 or above and is accepted at our sole discretion. You may only hold one Registered account at any one time. If you already have an Asia Miles and/or Marco Polo account, you should not open a Registered account as you already receive all the benefits of a Registered account. If at any time you have Asia Miles and/or Marco Polo account as well as a Registered account we may terminate your Registered account by giving you at least 14 days prior notice. You are responsible for ensuring that all information you provide to us is complete, accurate, and for informing us of any changes to the information you have provided. You may access and update your account settings and information in your registered account profile.
You must not submit any information about any third parties without their consent (or in the case of children without their parent/guardian’s consent). By submitting information about any third parties you agree to procure and guarantee that such third part(ies) will comply with these Terms and Conditions at all times.
You agree to keep your Registered account details safe and will not share them with others. If you become aware of or have reason to believe that there is any unauthorised use of your account or any other breach of security, you must change your password and notify us immediately.
You may only access and use our Service in accordance with these Terms and Conditions, to view the availability of our Service for your personal and non-commercial purposes [and to conduct lawful and authorised transactions with us] and for no other purpose.
You must not access or use (or allow access or use of) our Service in any unauthorised manner. This includes but is not limited to: any false, fraudulent or unauthorised account/registration; obtaining or any attempt to obtain unauthorised access to any of our networks or accounts or to information about other users; and any interference with or disruption to our Service.
Without prejudice to our other rights at law or otherwise, we reserve the right to terminate your user registration and account without reference to you and/or deny you access to our Service by giving you at least 14 days prior notice, unless in the case of emergencies where we may terminate or suspend your Registered account or our Services immediately without prior notice.
Separate conditions apply to airline carriage, prize draws, competitions or any other promotion which we may run from time to time. In particular, the carriage of passengers, baggage and cargo by air is subject to the conditions of carriage of the relevant carrier. View our Conditions of Carriage.
While every care has been taken in preparing the information and materials of our Service, such information and materials are provided "as is" without warranty (whether express or implied) or representation of any kind. In particular, no warranty or representation regarding non-infringement, security, accuracy, fitness for a purpose or freedom from computer viruses is given in connection with such information and materials.
Subject to claims available under applicable consumer protection laws, we will not be liable to you or to anyone else (in negligence, tort, breach of contract, or otherwise) for any loss or damage (including direct or indirect loss, or special or consequential loss) howsoever caused arising out of or in connection with:
- the access or use of (or inability to access or use) our Service;
- the breach in the security of your Registered account, or the access to or use of any information held in your Registered account by unauthorised third parties;
- the breach in the security of your computer, mobile or other device, or the access to or use of any information held on or through your computer, mobile or other device by unauthorised third parties; and/or
- disruptions, defects, technical errors or other harmful elements in respect of our Service.
The above exclusions and limitations apply to the fullest extent permitted by law. Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by negligence, for fraud and fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by the laws of Hong Kong Special Administrative Region (“HKSAR”).
We may make changes to all or part of our Service from time to time and reserve the right to amend these Terms and Conditions by posting the amended terms and conditions on our websites and mobile applications. By continuing to access or use our Service, you confirm that you agree to the modified terms and conditions.
These Terms and Conditions shall be governed by and construed in accordance with the laws of HKSAR. You consent to the exclusive jurisdiction of the courts of HKSAR in connection with any legal action that may arise in relation to your use of our websites, mobile applications and/or these Terms and Conditions, and we reserve the right to bring proceedings against you for breach of these Terms and Conditions in your country of residence or any other relevant country.
This notice is written in English language and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this notice, the English version shall prevail.
These Terms and Conditions were last updated on 19 October 2015.
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Cathay Pacific Conditions of Carriage (PDF), Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific .
Cathay Dragon Conditions of Carriage (PDF), Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific .
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ET Conditions of Contracts/ Notices & EC 889 Air Carrier Liability for Passengers/ their Baggage (PDF), Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific .
All downloadable files on this page are in PDF (Portable Document Format) and can be viewed with Adobe Acrobat Reader. You can download the Reader at no cost from the Adobe website, Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific .