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Useful support and assistance links

Feedback Form

Your feedback is very important to us and is always considered when we review or improve our services.

We can review your Complaints, Compliments, Enquiries and Suggestions faster if you use the feedback form above. However, if you prefer, you may fax, email or write to us using the contact details below:


Cathay Pacific Airways Limited
Customer Relations Department
PO Box 67736
London W6 6FY

An Online Dispute Resolution (ODR) platform has been set up by the European Commission: http://ec.europa.eu/consumers/odr/ which provides easy access to alternative dispute resolution (ADR).

Please note however, Cathay Pacific Airways is not currently subscribed to an approved ADR scheme, nor are we obliged to do so, and therefore neither the ODR platform nor any approved ADR providers will be able to accept your complaint.