You have turned off cookies for this site. Please enable cookies for a better browsing experience.
Please upgrade your web browser
You are using an unsupported browser. See our supported browsers to enjoy the very best experience of our site.

Contact us and FAQs

Click the options below for helpful advice and quick self-servicing.

Choose a topic below

Contact us

Global Contact Centres

Canada

Flight enquiries:
1 (800) 268-6868

1 (800) 268-6868

Mon-Fri 06:00 - 17:30 PST
Sat 06:00 - 16:00 PST
Sun & Christmas day: Closed

Hotel and Package enquiries:
1 (833) 673-6148

1 (833) 673-6148

Mon-Fri 06:00 - 17:30 PST
Sat 06:00 - 16:00 PST
Sun & Christmas day: Closed

Using a TTY/TDD device (for hearing impaired only):
1 (877) 609-2233 (Toll Free)

1 (877) 609-2233 (Toll Free)

Additional local numbers:
Asia Miles members: 1 (877) 631-6283
Marco Polo Green, Silver, Gold members:
1 (855) 214-5935
Marco Polo Diamond members:
1 (855) 882-6473

Baggage and other enquiries

Other countries / regions

Select Countries / Regions
Back to region
Worldwide office
Close

Marco Polo Club

Hong Kong SAR

Green/ Silver/ Gold: 2747-5500
24 hours a day, 7 days a week

Diamond: 2747-3888
24 hours a day, 7 days a week

Worldwide toll-free

Green/ Silver/ Gold: +800 2747-5500
Diamond: +800 2747-3888
24 hours a day, 7 days a week

More details

Asia Miles

Hong Kong SAR

2747-3838

24 hours a day, 7 days a week

More details